Responsible Gaming at bigbunn — Play Smart, Play Safe
bigbunn is built on the belief that gaming should always be fun, not stressful. We provide every Filipino player with the tools, information, and support they need to keep their play enjoyable and within healthy boundaries.
Gaming Should Always Feel Good
At bigbunn, responsible gaming isn't just a checkbox — it's part of how we run things every single day. We know that for most of our Filipino players, online gaming is a fun way to unwind after work, enjoy a bit of excitement, and maybe walk away with a win. That's exactly what it should be: entertainment.
But we also know that for some players, what starts as a hobby can gradually become something harder to manage. That's why bigbunn has built a comprehensive responsible gaming framework that puts real, practical tools directly in your hands — from the moment you create your account to every session you play after that.
Under Philippine law and in line with PAGCOR's responsible gaming standards, bigbunn enforces a strict 21+ age requirement for all registered players. Age verification is not optional — it's part of our KYC process, and accounts found to belong to individuals under 21 are closed immediately and permanently.
Important reminder: Gambling is for adults aged 21 and above only. If you're playing at bigbunn, you've confirmed during registration that you meet this requirement. If you know a minor who is attempting to access gambling platforms, please contact us immediately at [email protected] so we can act on it.
bigbunn's responsible gaming approach covers five core areas: age restriction enforcement, deposit and loss limit controls, session management tools, self-exclusion options, and access to external support resources. All of these are available to every player on the bigbunn platform — no need to call anyone or wait for approval.
We also actively train our customer support team to identify players who may be showing signs of problem gambling, so that our team can reach out proactively with information and support. At bigbunn, no player is left to figure it out alone.
Responsible gaming starts with awareness. The most powerful tool you have is the ability to recognise your own patterns. bigbunn encourages every Filipino player to set clear personal limits before they start each session — and to stick to them.
Responsible Gaming Tools at bigbunn
Every bigbunn account comes with a full set of responsible gaming controls. These tools are yours to use freely — no fees, no waiting periods for activating restrictions.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your bigbunn account. Once the limit is reached, no further deposits are accepted until the period resets. You can lower your limit immediately, but increases take 48 hours to take effect — a deliberate cooling-off buffer.
Session Time Reminders
bigbunn can send you an in-platform notification after you've been playing for a set duration — 30 minutes, 1 hour, or a custom interval you choose. It's a gentle nudge to check in with yourself and decide whether you want to keep playing or step away.
Cooling-Off Period
Need a short break? Activate a 24-hour, 48-hour, or 7-day cooling-off period from your account settings. During this time, you won't be able to log in, deposit, or place bets. It takes effect immediately and cannot be reversed early — this is intentional.
Self-Exclusion
If you feel that your gambling has become a problem, bigbunn offers self-exclusion for periods of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is locked and you will not receive any promotional communications from bigbunn.
Loss Limit Controls
In addition to deposit limits, bigbunn allows you to set a maximum net loss threshold per day, week, or month. Once you hit that figure, the system will automatically suspend further play for the remainder of the period — protecting your bankroll before it becomes a problem.
Reality Check Prompts
bigbunn's reality check feature displays a clear, honest summary of your session — time played, total bets, net win or loss — at regular intervals you configure yourself. No hidden figures, no confusing numbers. Just a clear picture of where you stand, right when you need it.
How to Self-Exclude on bigbunn
Requesting self-exclusion at bigbunn is straightforward. Here's how the process works for Filipino players.
Log in to Your Account
Access your bigbunn account and navigate to the "Responsible Gaming" section within your account settings. This section is always visible and clearly labelled — it is never hidden behind menus.
Choose Your Exclusion Period
Select from a 1-month, 3-month, 6-month, 1-year, or permanent self-exclusion. For permanent exclusion, you will be asked to confirm your decision twice before the lock is applied.
Immediate Account Lock
The exclusion takes effect instantly. Your account is locked, all active sessions are terminated, and any pending promotional emails are cancelled. You will receive a confirmation to your registered email address.
Contact Support for Reactivation
After the exclusion period ends, your account does not automatically reopen. You must contact [email protected] to request reactivation. bigbunn's team will check in with you before proceeding.
Can't Wait? Contact Us Directly
If you're in a moment of crisis and need your account locked right now — without going through the settings — you can contact the bigbunn support team directly and request an immediate emergency self-exclusion. Our team will act on your request without delay.
To request emergency self-exclusion, email us at:
Include your registered username and email address so our team can locate and lock your account as fast as possible.
- Emergency exclusions are processed within 24 hours of receiving your email
- All active sessions will be terminated immediately upon confirmation
- You will not receive any further promotional communications
- Your account balance remains safe and accessible upon verified reactivation after the exclusion period
Remember: Gambling should never be used to solve financial problems. If you're feeling pressured to win back losses, please stop playing and reach out to our support team or the organisations listed below.
Warning Signs of Problem Gambling
Recognising a problem early is the most important step. Here are common warning signs that gambling may no longer be just entertainment.
Chasing losses: Feeling compelled to keep playing in order to win back money you've already lost, even when you know you should stop.
Gambling with money you can't afford: Using funds meant for rent, groceries, bills, or sending money home to family in the province to fund your play.
Hiding your gambling: Lying to family members, friends, or colleagues about how much time or money you're spending on gambling.
Inability to stop: Repeatedly trying to cut back or quit but finding that you always return, even when you genuinely don't want to.
Neglecting responsibilities: Missing work, skipping family time, or avoiding social activities in Metro Manila, Cebu, Davao, or wherever you're based — because of gambling.
Borrowing to gamble: Taking out loans, borrowing from 5-6 lenders, or using credit cards specifically to fund gambling activity.
Gambling to escape: Using online casino sessions at bigbunn or elsewhere primarily to escape stress, anxiety, depression, or personal problems rather than for entertainment.
Quick Self-Check Questionnaire
Take a moment to answer these questions honestly. If you answer "yes" to three or more, consider using bigbunn's self-exclusion tools or reaching out for support.
Have you ever spent more money on gambling than you originally planned for that session?
Have you gambled to try to recover money you previously lost?
Have you ever felt restless or irritable when trying to reduce or stop gambling?
Has gambling caused conflict with your family, friends, or partner?
Have you borrowed money or sold belongings to fund gambling?
Do you find yourself thinking about gambling frequently, even when you're not playing?
Have you ever missed work, school, or a family commitment because of gambling?
Have you tried to stop gambling multiple times and been unsuccessful?
If several of these questions resonated with you, please don't hesitate. bigbunn's responsible gaming team is here to help, and so are the support organisations listed in the next section. Reaching out is a sign of strength, not weakness — and it's always the right move.
Help Is Always Available
If you or someone you know in the Philippines needs support with problem gambling, these organisations offer free, confidential assistance. bigbunn encourages all players who need help to reach out to them directly.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation promotes responsible gaming standards across all licensed operators in the Philippines. PAGCOR's framework includes player education and operator compliance requirements.
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong City provides mental health services including support for behavioural addictions. Contact the NCMH Crisis Hotline at 1553 (toll-free within the Philippines) for immediate assistance.
In Touch Community Services
In Touch provides free, confidential crisis intervention and counselling for Filipinos experiencing mental health challenges, including issues related to compulsive gambling and financial stress. Available across Metro Manila.
Gamblers Anonymous Philippines
GA Philippines offers peer support groups for individuals struggling with compulsive gambling, as well as Gam-Anon groups for family members and loved ones affected by a person's gambling behaviour.
Note from bigbunn: The organisations listed above operate independently of bigbunn. We reference them here solely because we genuinely want our Filipino players to have access to real support when they need it. bigbunn does not receive any benefit from listing these organisations — we list them because it's the right thing to do.
Play at bigbunn — On Your Terms
bigbunn gives every Filipino player the tools to stay in control. Set your limits, play at your pace, and enjoy the games you love — knowing that responsible gaming support is always just a click away.
21+ only. Please gamble responsibly. If gambling stops being fun, use bigbunn's self-exclusion tools or contact [email protected]