Privacy Policy

01 Introduction

Welcome to bigbunn. bigbunn ("we", "our", "us", "the Company") operates the online casino and sports betting platform accessible at bigbunn.net (the "Platform"). We understand that your personal information is important to you, and we take our obligations as a personal information controller seriously.

This Privacy Policy describes how bigbunn collects, uses, stores, shares, and protects the personal information of players and visitors who access the bigbunn Platform from the Philippines — including users in Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the archipelago. It applies to all personal data collected through the website, mobile browser interface, live chat, email communications, and any other channel through which you interact with bigbunn.

This Privacy Policy should be read alongside bigbunn's Terms & Conditions and Responsible Gaming Policy, all of which together form the full agreement governing your relationship with bigbunn. By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the bigbunn Platform and do not register an account.

02 Personal Data We Collect

bigbunn collects personal data that is adequate, relevant, and limited to what is necessary for the purposes described in this Policy. The categories of personal data we collect include:

2.1 Account Registration Data

• Full legal name (as it appears on a government-issued Philippine ID)
• Date of birth (to verify the 21+ age requirement)
• Residential address within the Philippines
• Email address
• Mobile number (Philippine network)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's licence, UMID, SSS card, PRC ID)
• Proof of residential address (e.g., utility bill, bank statement)
• Selfie photograph taken for liveness verification
• Source of funds documentation where required by applicable regulations

2.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and timestamps
• Payment method details (GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name and last digits)
• Transaction reference numbers and statuses

2.4 Gaming Activity Data

• Game history, bet amounts, wagering outcomes, and session durations
• Sports betting selections and results
• Bonus and promotion usage records
• Responsible gaming tool settings (deposit limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser type
• Session logs, login timestamps, and access records
• Cookie identifiers and similar tracking data (see Section 7)

2.6 Communications Data

• Support chat transcripts and email correspondence with the bigbunn team
• Feedback and survey responses
• Dispute and complaint records

03 How We Collect Your Data

bigbunn collects personal data through the following channels:

bigbunn does not collect personal data through social media platforms, does not purchase marketing lists, and does not obtain personal data from sources other than those described above without your explicit prior consent.

04 How We Use Your Personal Data

bigbunn uses the personal data it collects for the following clearly defined purposes. We do not process your personal data for any purpose incompatible with what is listed here without first obtaining your consent or establishing a separate legal basis.

• Account creation and management: To register your bigbunn account, maintain your player profile, and provide you with access to the Platform's full range of games and features.
• Age and identity verification (KYC): To confirm that you are at least 21 years of age and to verify your identity in accordance with applicable Philippine regulations and anti-money laundering requirements.
• Payment processing: To process your deposits via GCash, PayMaya, BPI, BDO, or Metrobank, and to facilitate withdrawal requests to your verified payment accounts.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• Regulatory compliance: To fulfil bigbunn's obligations under applicable Philippine gaming, anti-money laundering, and data privacy laws, including record-keeping requirements.
• Customer support: To respond to your inquiries, process disputes, and assist you with account-related issues through live chat or email at [email protected].
• Responsible gaming: To administer responsible gaming tools such as deposit limits, self-exclusion requests, and session reminders, and to identify players who may be exhibiting problematic gaming behaviour.
• Platform improvement and analytics: To understand how Filipino players use the bigbunn Platform, improve existing features, and develop new products and services. Analytics data is used in aggregated or pseudonymised form where possible.
• Direct communications: To send you account-related notifications, security alerts, transaction confirmations, and — where you have opted in — promotional offers about bigbunn games, bonuses, and events.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, bigbunn processes your personal data on the following legal bases:

• Contractual necessity: Processing is required to fulfil the contract between you and bigbunn — i.e., to open your account, process payments, and provide access to the Platform as described in the Terms & Conditions.
• Compliance with legal obligation: Certain processing — particularly KYC, age verification, transaction monitoring, and record retention — is required by Philippine law, including the Anti-Money Laundering Act (AMLA) and PAGCOR-related regulatory requirements.
• Legitimate interests: bigbunn processes data for fraud prevention, platform security, and responsible gaming monitoring where these activities are necessary for bigbunn's legitimate operational interests and do not override your rights and freedoms.
• Consent: Where bigbunn processes your personal data for purposes not covered by the above bases — such as sending you marketing communications about promotions — we will ask for your explicit consent. You may withdraw consent at any time by contacting [email protected].

06 Data Sharing & Disclosure

bigbunn does not sell, rent, or trade your personal data to third parties for commercial purposes. Your personal information is shared only in the following limited and necessary circumstances:

6.1 Service Providers & Processors

bigbunn works with trusted third-party service providers who assist in delivering the Platform's services. These include:

• Payment processors: GCash (Mynt – Globe Fintech Innovations, Inc.), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank for deposit and withdrawal processing.
• KYC verification providers: Identity verification technology partners who assist bigbunn in confirming the authenticity of government-issued Philippine IDs and liveness checks.
• Fraud prevention and security providers: Third-party tools used to detect bot activity, multi-accounting, and suspicious transaction patterns.
• Cloud infrastructure providers: Servers and hosting infrastructure providers who process and store encrypted platform data on bigbunn's behalf.
• Customer support platforms: Live chat and helpdesk software used to manage support interactions with Filipino players.

All third-party processors engaged by bigbunn are bound by data processing agreements that require them to protect your personal data and use it only for the specified purpose.

6.2 Regulatory & Legal Disclosures

bigbunn may disclose your personal data to Philippine regulatory bodies, law enforcement agencies, or judicial authorities when required to do so by applicable law, court order, or lawful regulatory demand. This includes compliance with AMLC (Anti-Money Laundering Council) reporting obligations and PAGCOR regulatory directives.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of bigbunn's assets, your personal data may be transferred to the relevant successor entity. bigbunn will notify affected users prior to any such transfer and ensure that the receiving entity is bound by data protection obligations no less stringent than those in this Policy.

07 Cookies & Tracking Technologies

bigbunn uses cookies and similar tracking technologies to ensure the Platform functions correctly, to analyse player behaviour in aggregate, and to improve your experience. A cookie is a small text file placed on your device when you visit the bigbunn website.

Types of Cookies Used

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the bigbunn Platform — for example, you may be required to log in again on each visit if session cookies are blocked.

bigbunn does not use cookies to serve third-party advertising or to track your activity on websites outside of bigbunn.net.

08 Data Retention

bigbunn retains your personal data only for as long as is necessary for the purposes for which it was collected, subject to applicable legal and regulatory retention requirements.

• Active account data: Retained for the full duration of your bigbunn account's active life.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction in compliance with AMLA record-keeping requirements.
• Gaming activity logs: Retained for three (3) years following account closure or the last gaming activity, whichever is later.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent as proof of compliance.

After the applicable retention period expires, bigbunn will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

09 Data Security

bigbunn implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bigbunn Platform.
• Encryption at rest for sensitive personal data stored on bigbunn's servers, including KYC documents, payment data, and account credentials.
• Password hashing using industry-standard cryptographic algorithms — bigbunn never stores passwords in plain text.
• Access controls limiting internal access to personal data on a strict need-to-know basis, with role-based permissions enforced at the system level.
• Regular security audits and vulnerability assessments conducted on bigbunn's platform infrastructure.
• Multi-factor authentication for internal systems used by bigbunn staff to access player data.
• Incident response procedures including breach notification protocols aligned with the National Privacy Commission's (NPC) personal data breach reporting requirements under RA 10173.

While bigbunn takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your bigbunn account and to notify [email protected] immediately if you suspect any unauthorised access to your account.

10 Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by bigbunn. bigbunn is committed to honouring these rights within the response timeframes required by law.

• Right to be Informed: You have the right to know what personal data bigbunn collects about you and how it is used. This Privacy Policy fulfils that obligation. bigbunn will also notify you of any material changes to data processing practices.
• Right to Access: You may request a copy of the personal data bigbunn holds about you. Requests will be processed within ten (10) business days of receipt of a verified request.
• Right to Correction: You may request that bigbunn correct any inaccurate or incomplete personal data in your account. Minor corrections (such as contact details) can be made directly through your account settings after login.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to bigbunn's legal retention obligations under AMLA and other applicable regulations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual rights and freedoms override those interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.
• Right to Lodge a Complaint: If you believe that bigbunn has processed your personal data in violation of RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact bigbunn's Data Privacy Officer at [email protected] with the subject line "Data Privacy Request". bigbunn may require proof of identity before processing your request to ensure that data is not disclosed to or modified by an unauthorised party.

11 Children & Underage Players

bigbunn implements age verification as part of the registration and KYC process specifically to prevent underage access to the Platform. If you are a parent or guardian and believe that a person under 21 has created a bigbunn account using false information, please contact bigbunn immediately at [email protected] so that the account can be investigated and closed without delay.

bigbunn strongly encourages parents and guardians to use parental control software to restrict access to online gambling platforms for minors in their household. Responsible gaming starts at home.

12 Third-Party Links & Services

The bigbunn Platform may reference or link to third-party game providers, payment processors, and other services that operate under their own privacy policies. bigbunn is not responsible for the data practices of these third-party entities. When you interact with a third-party payment gateway — such as when completing a GCash or PayMaya transaction — you are subject to that provider's own terms of service and privacy policy in addition to bigbunn's.

bigbunn encourages you to review the privacy policies of any third-party services you use in connection with the bigbunn Platform to understand how they handle your personal data independently of bigbunn.

13 Updates to This Privacy Policy

bigbunn reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, regulatory requirements, our data processing practices, or the features and services available on the Platform. When changes are made, bigbunn will update the "Last Updated" date at the top of this page.

For material changes — those that significantly affect your rights or how bigbunn processes your personal data — bigbunn will make reasonable efforts to notify registered players directly, such as via a notification displayed on the Platform upon next login or an email to your registered address.

Your continued use of the bigbunn Platform following publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should discontinue use of the Platform and may request account closure by contacting [email protected].

14 Contact & Data Privacy Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or bigbunn's data processing practices, please contact bigbunn's Data Privacy Officer using the details below. All data privacy inquiries are treated with strict confidentiality.